We know that unlimited graphic design sounds too good to be true. Here are some frequently asked questions that we get. If you have more, book a demo and we’ll walk you through how everything works.
Once you complete the registration process, our team will contact you, and you’ll be able to start sending design requests immediately via email or WhatsApp. It typically takes about 24 hours for us to connect with your designer and begin working on your requests.
Yes you can. All of our subscription plans come with unlimited brands. This means that you can use one subscription to submit design work for multiple businesses that you may own.
Just keep in mind that your designer will only work on one active request at a time from your queue.
As a rough average, Unlimited Pixels standard users will get most design requests delivered back to them the following business day.
Turnaround times on design requests will vary and generally depend on three factors:
If you’ve been working with your designer for some time, you’ll have a great workflow in place, your designer will fully understand your brand, visual identity and your preferred style. This will speed up turnaround time significantly. If you are new to Unlimited Pixels and you’re submitting your first task with your new designer, you’ll more than likely receive your first design back in around 1-2 business days.
For example, a simple social media graphic with simple text overlayed can be very quick to turnaround, whereas something like a multi-page powerpoint presentation or detailed corporate brochure will have a lot of layers that make up the design and will take significantly longer to produce.Our customer experience team review all requests the moment they come through to assess complexity. If there’s a complex request we think will take longer than one business day to get back to you, we’ll reach out and let you know.
Your designer will work on one request at a time. If you approve the request at the top of your queue when your designer sends it back to you, we’ll jump straight onto the next one. If you delay getting back to us about revisions and sign off, this will delay the rest of your design requests being worked on.
Absolutely not. We don’t outsource work overseas and we don’t use freelance sites, market places or have freelancers on retainers.
All of our designers are in-house, full-time employees based in the UK. We have an office in central London, but we’re a remote first company.
All of our UK-based designers have typically joined us from other agencies, with 5 years or more experience.
Unlimited Pixels is not a marketplace or freelance service. All team members are full-time employees. We hire in-house so that we can continue to ensure reliably high-quality design work.
Yes! When we set you up, we’ll match you with a designer from our team who we think will be the best fit for the type of work you need.
You work with the same designer every business day. That way you get a designer that gets to understand your brand over time and you get more consistent, quality work.
If your designer is off sick or on holiday, another member of our team will cover your work so you won’t have any downtime.
No we don’t. If you’re looking to try-out working with us, you’re best bet is to sign up on one of our monthly rolling plans. These plans require just 7 days notice to cancel.
Yes we do. If you sign up on one of our longer term agreements, you can reduce our pricing further by 20%. Here are some examples:
If you sign up to our Agency plan on a 6 month rolling contract, you’ll get 20% off your first month + you’ll also get an ongoing monthly discount of 10%.
If you would like to learn more about how our discounts work, book a demo today.
Yes, we offer invoice payments for eligible clients on annual plans. If you prefer to pay via invoice instead of using a credit or debit card, please contact our billing team to see if your account qualifies.
Once you’ve completed sign-up, you’ll receive your account log-in details and you’ll be able to start submitting design requests instantly through the platform. It typically it takes around 24 hrs for us to get you set up with your designer and to get them working on your requests.
Yes you can. All of our subscription plans come with unlimited brands. This means that you can use one subscription to submit design work for multiple businesses that you may own.
Just keep in mind that your designer will only work on one active request at a time from your queue. If you have multiple brands that need work delivered at the same time, you may need to work with more than one designer.
Absolutely. You’re welcome to mix and match plans and have different designers creating different types of work. Book a demo and we’ll help you build a custom plan.
Yes – We have lots of customers who work with more than one designer. Each designer that you work with gives you an additional active request being worked on from your queue.
If you would like more info on building a team of multiple designers, book a demo today.
Yes, this is a very common set up amongst our customers. To learn more about how this can work for you , book a demo today.
No sales pitch, powerpoint deck or pressure to sign up. It’s just a 1 to 1 conversation about your design project and a quick explanation of Design Cloud could help. Demo’s typically take around 20 minutes. Here’s what we’ll discuss:
